FAQ (Frequently Asked Questions)

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
IcedTime.com accepts credit cards (Visa, MasterCard, Discover, American Express), standard written checks and money orders (personal checks, business checks, money orders, cashier's checks, or certified bank checks), and wire transfers.

Q: DO YOU OFFER FREE SHIPPING?
IcedTime.com offers UPS Ground Shipping to all U.S. destinations (except Alaska and Hawaii; orders to Alaska and Hawaii can only be shipped by 2nd day or Next Day service).

Q: HOW QUICKLY CAN I GET MY ORDER?
We aim to deliver all watches in stock within 1-3 working days. Customers will be notified by email of backorders which will be held upon request, and shipped upon availability.

Q: CAN I TRACK MY PACKAGE?
Yes, simply send us an email at info@icedtime.com with some information of your order, and you'll receive the reply with tracking information.

Q: IS IT SAFE TO ORDER FROM YOU OVER THE INTERNET?
Our online commerce environment is absolutely safe and secure. We use the Secure Sockets Layer (SSL) an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit.

Q: WHAT IS YOUR WARRANTY?
All watches (except Aqua Master) are covered with 2 year manufactury warranty. Aqua Master products are covered by one year warranty.

Q: WHAT IF MY ORDER ARRIVES DAMAGED?
If you received your order and it is damaged, please contact us immediately, preferably by phone. If your order is to be delivered by UPS or any other freight company, please examine contents before signing acceptance and recover any package damage if there is some. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.